DUE TO COVID-19 WE ARE EXPERIENCING LONGER THAN NORMAL SHIPPING AND PROCESSING TIME
DUE TO COVID-19 WE ARE EXPERIENCING LONGER THAN NORMAL SHIPPING AND PROCESSING TIME
Cart 0

FAQ'S

Q: WHAT IS VIRGIN HAIR 

A: VIRGIN HAIR IS HAIR IN ITS NATURAL STATE. NO CHEMICAL CHANGES, COLOR, CUTICLES INTACT, AND UNPROCESSED.

Q: WHAT IS RAW HAIR

A: RAW HAIR IS UNPROCESSED WEFTED HAIR. WE USE RAW INDONESIAN HAIR DIRECTLY SOURCED FROM INDONESIAN TEMPLES. RAW HAIR IS A GREAT ALTERNATIVE TO VIRGIN HAIR. 

Q: HOW MANY OZ ARE IN A BUNDLE

A: OUR BUNDLES RANGE FROM 3.5oz-4oz

Q: HOW DO I KNOW WHAT SIZE WIG I NEED

A: WE HAVE A MEASUREMENT GUIDE ON OUR WEB PAGE THAT GIVES DIRECTIONS ON HOW TO MEASURE YOUR HAIR. PLEASE MEASURE TO ENSURE PROPER SIZING. 

Q: DO YOU ACCEPT RETURNS?

A: WE DO NOT ACCEPT RETURNS ON WIGS DUE TO SANITATION ISSUES.  THE BUNDLE DEALS MAY NOT BE RETURNED AFTER CUSTOMER HAS RECEIVED THE HAIR.

Q: HOW MANY BUNDLES DO I NEED FOR A FULL INSTALL

A:  IT DEPENDS ON THE INSTALL YOU GET. IF YOU ARE GETTING AN INSTALL WITH CLOSURE THAT IS 4X4, 5X5 OR 13X4 YOU WILL NEED 3 BUNDLES. IF YOU PURCHASE A 13X6 FRONTAL OR 360 FRONAL YOU ONLY NEED TWO BUNDLES.

Q: MY WIG DIDNT FIT. CAN I RETURN IT?

A: NO. WE PROVIDE A DETAILED CHART INFORMING CUSTOMERS HOW TO PROPERLY TAKE MEASUREMENTS. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO ENSURE THEY ORDER THE CORRECT WIG SIZE PRIOR TO PURCHASING. FACETIME CONSULTS ARE AVAILABLE 

Q: WHAT IS YOUR PROCESSING AND SHIPPING TURN TIME.

A: PLEASE ALLOW 24-48HRS FOR PROCESSING. SHIPPING TIME IS 5-7 BUSINESS DAYS FROM THE DAY YOUR ORDER IS FULFILLED. CUSTOMERS ARE NOTIFIED VIA EMAIL PROVIDED AT CHECKOUT. TURN TIMES ARE SUBJECT TO CHANGE DURING HOLIDAYS AND SALES.

Q: DOES MY WIG COME READY TO WEAR?

A. WIGS COME CURLED AND STYLED AND READY TO WEAR. CUSTOMERS MAY NEED TO TOUCH UP CURLED STYLES DUE TO PACKAGING. LACE COMES UNCUT TO ENSURE WIG IS UNUSED. 

 Q: CAN I BE REFUNDED OR CHANGE MY ORDER  IF I USE SEZZLE

A: NO, ONCE YOU HAVE SET UP YOUR PAYMENT PLAN NO ADDITIONAL CHANGES CAN BE MADE